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Cisco 820-605 Questions Tips For Better Preparation
Cisco 820-605 certification is indeed a better idea before you start with the interviews. Cisco 820-605 certification will add up to your excellence in your field and leave no space for any doubts in the mind of the hiring team. But, have you thought about how can you prepare for the Cisco 820-605 Exam Questions? Do you have any idea how we can crack the nut to give wings to our dreams?
Cisco 820-605 Exam Topics:
| Section | Weight | Objectives |
|---|---|---|
| Success Plan Creation | 25% | - Identify the product or solution purchased - Identify key stakeholder roles - Validate the desired business outcome based on information obtained from key stakeholders - Identify critical success factors to connect to business outcomes - Analyze the account baseline to identify gaps
|
| Customer Success Management | 20% | - Explain the elements of customer onboarding
Deployment planning Priority success focus Timeline to value Feature matrix utilization
Customer and industry observations Customer conversations and interactions Account data and scoreboard review Capturing moments of success Success Plan review
Customer Executive Account Manager Customer User Services Business Unit
|
| Expand Opportunities and Renewal | 15% | - Describe types of expand opportunities
Additional features New use cases Additional User groups New solutions Change management services
|
| Customer Success Industry | 15% | - Explain the key drivers creating the need for Customer Success - Define customer success (expected and unexpected value) - Explain the customer lifecycle journey - Compare customer success, customer support and sales - Explain the value proposition for customer success Vendor Customer
Software licensing Service subscriptions Enterprise agreements CapEx vs OpEx
Leading indicators Lagging indicators
Churn Expand Renewal (MRR, ATR, LTV, ACV)
High touch Virtual touch Digital touch
|
## Cisco Customer Success Manager Sample Questions (Q52-Q57): NEW QUESTION # 52
You are a Customer Success Manager and have just been assigned a strategic new account. Which course of action is the best to help you prepare for the first customer introduction meeting?
A. Engage with the account team to understand the expansion opportunities
B. Build an understanding of your customer's business and market trends and priorities
C. Speak the internal contacts to understand the customer sentiment and outstanding escalations
D. Perform a deep analysis of all the sales orders to the past 24 months
Answer: B
NEW QUESTION # 53
Which two actions should the Customer Success Manager take throughout the quarter to support their customer? (Choose two.)
- A. No action is necessary as long as the health index is green
- B. Observe the online image of the customer
- C. Review and update the success plan for ongoing activities
- D. Manage the service issues and escalations
- E. Join the sales and marketing strategy meetings
Answer: A,C
NEW QUESTION # 54
Which Customer Success activity is critical from the supplier perspective?
- A. driving full adoption of the company's technology across all supported solutions
- B. ensuring the customer has a success plan and is achieving each milestone in a timely manner
- C. listening carefully to the customer's feedback and taking actions so the company's solutions can be improved
- D. identifying opportunities for sales expansion
Answer: B
NEW QUESTION # 55
Throughout the customer lifecycle, opportunities can occur that lead to customers becoming advocates for the Customer Success Manager's company. Which two opportunities can lead to advocacy? (Choose two.)
- A. continuing results based on unexpected value
- B. moments of success when the customer acknowledges progress
- C. green health scores over intermittent time periods
- D. results that are not measurable
- E. successful contract renewal
Answer: A,B
NEW QUESTION # 56
Which expense is aN operating expense (OPEX)?
- A. computer equipment
- B. software
- C. payroll
- D. office improvements
Answer: C
NEW QUESTION # 57
......
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